Electrician answering service. AI receptionist for electricians.

Most electricians do not lose work for lack of demand. They lose it in the gap between the enquiry and the booking, because the moments when the phone rings are often the moments you cannot pick up.

• ✓
  Mid-job, with the supply isolated

  You cannot take a call with a consumer unit open and the circuit isolated, or while you are up a ladder or in a loft.

• ✓
  Urgent faults

  A tripping board, a partial outage or a burning smell is the call that needs a response fastest, and the one most likely to arrive while you are on another job.

• ✓
  Landlord and certificate requests

  An EICR request needs the property, the number of circuits, access and a deadline. A name and a number leaves all of that to chase.

• ✓
  Quotes and installations

  Consumer unit upgrades, extra sockets and EV charger enquiries each need different details before you can price them.

A basic answering service takes a name and a number, and you chase the rest later. Praxum picks up the calls you cannot take and replies to texts and WhatsApp messages (where enabled). It asks the electrical questions you approve, checks your service area and how urgent the job is, then books it, asks you to call back or alerts you, following your rules.

There are three possible outcomes for an enquiry, and they are different things: an alert (you are told straight away), a callback request (the job details are held for you to ring back) and a booking (a slot is booked in your calendar). Praxum does not transfer a live call to you.

• ✓
  Urgent faults

  No power, a tripping board, sparking or a burning smell. Praxum captures the essential details, marks the enquiry urgent and alerts you straight away.

• ✓
  Routine and planned work

  Consumer unit upgrades, extra sockets, EV chargers and EICR requests. Praxum captures the detail you need to quote and books the jobs your rules allow.

If a caller reports immediate danger, Praxum alerts you and tells the caller to contact the emergency services. For other safety concerns it follows the script you approve and captures only the essential information. It does not diagnose faults and it does not give electrical advice.

• Immediate alert: urgent faults are flagged to you straight away, with the captured details attached.
• Morning queue: routine quotes and non-urgent questions are captured without waking you and held for the next working period.

These are illustrative examples, not real customer conversations. The questions are configured around your business.

CustomerHi, the fuse board keeps tripping and half the house has no power. Can someone come out?

PraxumI can get this to the electrician now. Is there any burning smell, scorch marks or sparking?

CustomerNo, nothing like that. It just trips when we use the oven.

PraxumThanks. What is your postcode, and is this a home or a rental?

CustomerM20, it is my own house.

PraxumGot it. I will mark this urgent and alert the electrician now. Can I take your name and the best number to reach you on?

CustomerSam Patel, 07700 900123.

CustomerI am a landlord and need an electrical safety report for a rental by the end of the month.

PraxumNo problem. What is the property postcode, and roughly how many bedrooms does it have?

CustomerA two-bed flat, M14. The tenant is in, so access needs arranging.

PraxumThanks. What dates suit you, and who should we contact for access?

CustomerNext week is fine. My name is Priya Shah, 07700 900321. The tenant, Jo, is on 07700 900456.

PraxumThank you. I will pass this to the electrician with the dates and the access contact.

A quick way to decide whether this matches the problem you actually have.

• ✓
  Likely a good fit if you…

  miss worthwhile enquiries while you are on site or isolating circuits, take urgent faults or landlord work, and want the job details captured before you call back.

• ✓
  Probably not yet if you…

  already answer your valuable enquiries reliably, or have someone covering every call, and following enquiries up creates little admin for you.

• Invent a price, a discount or a call-out fee
• Guarantee an arrival time
• Diagnose an electrical fault or give electrical advice
• Claim any registration, certification or insurance for your business
• Accept work outside your services or coverage area

It captures, qualifies and routes the enquiry according to the instructions you approve. Decisions that need judgement stay with you.

Our first 5 customers join the founding customer programme: £150 per 30-day billing period for a 60-day pilot, with standard setup included at £0, then £249 per 30-day billing period if you choose to continue. That covers phone answering, SMS follow-up and WhatsApp where enabled, working as one enquiry-to-booking system. All prices exclude VAT.

• Each 30-day period includes 300 answered call minutes and 300 outbound customer messages.
• Extra usage is 25p per additional minute and 25p per additional message.
• One combined £50 additional-usage cap covers calls and messages, with alerts at 80% and 100% of each allowance.

Services that charge per call or per minute can look cheaper on the headline rate, but the bill moves with your call volume. Praxum also charges beyond the included allowance, so the limits above show the most you pay without approving more. See the full pricing terms, read the electrician answering service cost guide, or compare an AI receptionist with a call answering service.