No. You can keep your existing number; we can add missed-call handling and routing behind the scenes.
Plumbers
Stop losing plumbing jobs to missed calls.
Praxum captures every enquiry (calls, WhatsApp, forms), qualifies it, and books the right job into your diary automatically. You spend less time chasing and more time completing work.
What this fixes
- You miss calls during jobs and those customers book the next plumber.
- “How much?” messages waste time because the customer isn’t qualified.
- Your diary gets messy: double-bookings, vague addresses, unclear job details.
How it works
Step 1
Capture
Enquiries from phone, website form, WhatsApp, Facebook/Instagram DMs.
Step 2
Instant reply
With a professional message and a “few quick questions”.
Step 3
Qualify
The job: urgency, postcode, issue type, access, photos/video if needed.
Step 4
Route
By rules (emergency vs routine, area coverage, job type, availability).
Step 5
Book
The slot automatically (or propose 2–3 options) and collect full details.
Step 6
Confirm + remind
Address, parking notes, prep instructions, reminder messages.
Step 7
Log + follow-up
In your CRM/Airtable and request reviews after completion.
What you get
- Automated call/WhatsApp/web lead capture with instant responses
- Plumber-specific qualification script (emergency triage + routine job flow)
- Auto-scheduling flow with calendar sync + customer confirmations
- Missed-call text-back + after-hours handling
- Lead pipeline tracking (new → qualified → booked → completed → review requested)
- Quote/price-band messaging rules (so you don’t underprice or waste time)
- Basic reporting: missed calls, conversion rate, response time, booked value
Integrates with
Twilio (Calls/SMS/WhatsApp)WhatsApp BusinessGoogle CalendarOutlook CalendarGmail/Microsoft 365AirtableHubSpotPipedriveStripeXero/QuickBooksZapier/n8nWebhooks
Frequently asked questions
No. The copy is written to feel human and practical. The aim is speed + clarity, not spam.
Yes. Emergency flows can prioritise urgent jobs, collect key info fast, and trigger immediate notifications.
We use price bands and rules (or “estimate after photos”) so you only quote when it’s safe.
Yes, with proper opt-in. We set up compliant wording and consent prompts.
It reduces admin load dramatically. You still control exceptions and edge cases.
We build data-minimised forms, retention rules, and consent messaging. You remain the data controller.
You might also need
Book a 15-min audit
I’ll map your current enquiry flow and show exactly where you’re losing jobs.